Clever Tomato provides free shipping on purchases over $100.00 within the continental US only.  A flat rate fee of $10.00 is applied to orders under $100.00 within the continental US.  ducduc products are excluded from this policy.  In-the-front-door delivery (inside the front door or first dry area) is required for all ducduc products, therefore a 10% shipping and handling fee will be charged at checkout.  Some Argington products also require minimum shipping fees.  Argington products require signature at delivery.  All products ship UPS or Fed Ex, depending on supplier. Free shipping does not cover any return shipping fees. Customers are responsible for return fees.  Free shipping applies to Standard Curbside Delivery only.  Standard Delivery may require assistance with unloading oversized products.  Please contact us if you have special delivery needs and we will see how we can assist you.  540.419.3245 or you can simply email us at hello@clevertomato.com

ducduc Shipping - Deliveries in the New York, New Jersey, Connecticut Tri-State area are typically serviced by a ducduc delivery truck and personnel. Outside the Tri-State area, carriers that are specialized in transporting and delivering furniture will be used. Depending on your area of the country, these specialized carriers may take up to 20 days to deliver your furniture.

Currently, international shipping is not available.  We are working to make our products available internationally.  Please visit our website periodically for updates.

Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. It is normal for the packaging to show some wear.  However, if damage is visible to the product during delivery, reject shipment, be sure the driver notes the damage and contact Clever Tomato as soon as possible.  If the damage is not recognized until after delivery or is a maufacturer's defect, please immediately take a digital picture of the item and shipping box.  Contact us at hello@clevertomato.com and we will contact you with further instructions.  All damaged and defective claims require digital image prior to return authorization or credit.

Also, please retain all packaging until you have fully inspected your furniture. We require that any returns be complete and in like new condition with all original packaging. Items returned incomplete may be assessed a restocking fee.

Some items on the site are marked as "Made to Order".  These items are non-returnable.  These items are custom made for you.  All ducduc and loll products are "Made to Order" and are non-returnable.  We only accept exchange if your product is defective or does not conform to your order.