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Shipping Rates/Policies:

Clever Tomato provides free shipping on purchases over $100.00 within the continental US only.  A flat rate fee of $10.00 is applied to orders under $100.00 within the continental US.  ducduc products are excluded from this policy.  In-the-front-door delivery (inside the front door or first dry area) is required for all ducduc products, therefore a 10% shipping and handling fee will be charged at checkout.  Some argington and netto collection products also require minimum shipping fees.  Free shipping does not cover any return shipping fees. Customers are responsible for return fees.  Free shipping applies to Standard Curbside Delivery only.  Standard Delivery may require assistance with unloading oversized products.  Please contact us if you have special delivery needs and we will see how we can assist you.  540.419.3245 or you can simply email us at hello@clevertomato.com   

ducduc shipping - Deliveries in the New York, New Jersey, Connecticut Tri-State area are typically serviced by a ducduc delivery truck and personnel. Outside the Tri-State area, carriers that are specialized in transporting and delivering furniture will be used. Depending on your area of the country, these specialized carriers may take up to (20) days to deliver your furniture.

argington & netto shipping-    Argington products require signature at delivery as well as some netto collection products.

Currently, international shipping is not available.

Ordering Multiple Items:

If ordering multiple items, know that items may arrive at different times.  Some items are made to order and will ship out at a later time than other items.  Refer to the bottom of each product page for delivery information.

Damaged Or Defective Items:

Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. It is normal for the packaging to show some wear.  However, if damage is visible to the product during delivery, reject shipment, be sure the driver notes the damage and contact Clever Tomato as soon as possible.  If the damage is not recognized until after delivery or is a maufacturer's defect, please immediately take a digital picture of the item and shipping box and contact us within (10) days of receiving your order.  Contact us at hello@clevertomato.com and we will reply with further instructions.  All damaged and defective claims require digital image prior to return authorization or credit.

Also, please retain all packaging until you have fully inspected your furniture. We require that any returns be complete and in like new condition with all original packaging. Items returned incomplete may be assessed a restocking fee.

Change Your Mind?

If you would like to return your order, please contact us via email at hello@clevertomato.com within (5) days of receiving your order for return instructions.  Returns must be post-marked within (7) days from the day you receive your order.  Please make sure that the item(s) remains in its original condition and packaging.  Returns with the original packaging will be refunded in the original tender less shipping fees.  Customers are responsible for return fees. Items returned incomplete may be assessed a restocking fee.

Special Order Items:

Some items on the site are marked as "Made to Order".  These items are non-returnable.  These items are custom made for you.  All ducduc, little nest , mod mom and loll products are "Made to Order" and are non-returnable.  If you would like to cancel a "Made to Order" item, you can do so within (10) days of your order date.  After (10) days customer is responsible for "Made to Order" items placed.

Sales Tax:

Residents of Virginia will be charged the 5% sales tax.

Delivery Method and Lead Time:

Most items will be delivered UPS Ground or FedEx Ground wherever possible.  Some larger items ship via freight.  Most items ship within 1-4 weeks.  "Made to Order" or large furniture items may have a longer lead time.  Please refer to each product page for delivery/shipping information.

Cancelling Orders:

If you would like to cancel an order, please email as soon as possible to hello@clevertomato.com.  If your order was not processed we will gladly cancel your order.   If the order has already processed we will not be able to cancel your order and you will be responsible for items ordered.

Inventory Levels:

Inventory levels fluctuate daily.  An item indicating in stock status when an order is placed may shift to back order status once an order has fully processed. If this occurs, we will notify you of the back in stock date.  As soon as available and shipment takes place we will forward your tracking information.  We do our best to maintain inventory levels, providing the most current information from our manufacturers.

Backorders:

Each manufacturer estimates backorders will be in stock by the dates listed on a given product page. However, backorder dates are estimates and depict the most current information from the manufacturer.  In stock dates can change due to production, shipping ect.  We cannot guarantee any back in stock dates.   If an item you ordered is on back order status you may ensure you are in line to receive your item(s) as soon as it is back in stock.

Please note:  When an order is placed with Clever Tomato, the billing takes place within 24-48 hours for the entire amount of the order, including any backorder items.

Payment Methods:

We accept Mastercard, Visa and Discover. 

If you have any questions at all please call us at 540.419.3245 or email us at hello@clevertomato.com.

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