Clever Tomato provides free shipping on purchases over $100.00 within the continental US only.  A flat rate fee of $10.00 is applied to orders under $100.00 within the continental US.  ducduc products are excluded from this policy.  In-the-front-door delivery (inside the front door or first dry area) is required for all ducduc products, therefore a 10% shipping and handling fee will be charged at checkout.  Some argington and netto collection products also require minimum shipping fees.  Free shipping does not cover any return shipping fees. Customers are responsible for return fees.  Free shipping applies to Standard Curbside Delivery only.  Standard Delivery may require assistance with unloading oversized products.  Please contact us if you have special delivery needs and we will see how we can assist you.  540.419.3245 or you can simply email us at hello@clevertomato.com   

ducduc shipping - Deliveries in the New York, New Jersey, Connecticut Tri-State area are typically serviced by a ducduc delivery truck and personnel. Outside the Tri-State area, carriers that are specialized in transporting and delivering furniture will be used. Depending on your area of the country, these specialized carriers may take up to (20) days to deliver your furniture.

argington & netto shipping-    Argington products require signature at delivery as well as some netto collection products.

Currently, international shipping is not available.

Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. It is normal for the packaging to show some wear.  However, if damage is visible to the product during delivery, reject shipment, be sure the driver notes the damage and contact Clever Tomato as soon as possible.  If the damage is not recognized until after delivery or is a maufacturer's defect, please immediately take a digital picture of the item and shipping box and contact us within (10) days of receiving your order.  Contact us at hello@clevertomato.com and we will reply with further instructions.  All damaged and defective claims require digital image prior to return authorization or credit.

Also, please retain all packaging until you have fully inspected your furniture. We require that any returns be complete and in like new condition with all original packaging. Items returned incomplete may be assessed a restocking fee.

Some items on the site are marked as "Made to Order".  These items are non-returnable.  These items are custom made for you.  All ducduc, little nest , mod mom and loll products are "Made to Order" and are non-returnable.  If you would like to cancel a "Made to Order" item, you can do so within (10) days of your order date.  After (10) days customer is responsible for "Made to Order" items placed.

Each manufacturer estimates backorders will be in stock by the dates listed on a given product page. However, backorder dates are estimates and depict the most current information from the manufacturer.  In stock dates can change due to production, shipping ect.  We cannot guarantee any back in stock dates.   If an item you ordered is on back order status you may ensure you are in line to receive your item(s) as soon as it is back in stock.

Please note:  When an order is placed with Clever Tomato, the billing takes place within 24-48 hours for the entire amount of the order, including any backorder items.

We accept Mastercard, Visa and Discover.